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July 4, 2007
So Long, Farewell!
I am disappointed with Ruby Tuesday’s Restaurant. I sent them the following email on June 9th. It has almost been one month and they have never contacted me or changed their website. They will not be getting any future business from this family.
6-9-07To Whom It May Concern:
This afternoon I visited your Ruby Tuesday location on Alysheba Way in Lexington, Kentucky. I looked online about a week ago and made sure that you had a lower calorie menu because I was only interested in visiting a restaurant that had smarter eating choices.
When I saw on your website the variety of “Smart Eating Choices”, I was thrilled and decided to have lunch with you. This is the site I refer to:
As you can see, the website shows a wide variety of meals to choose from. Now, imagine my dismay when I looked on your menu today and saw none of these choices. I specifically asked the server if there was a light menu and he said, “That menu was discontinued company-wide because no one ever ordered from it.”
I was disappointed to say the least. I ordered what I thought might be a healthy choice, but when I got home and checked the nutrition facts, I was startled to learn how many calories it had.
I am writing to say that you need to change your website to reflect what is actually available. It’s not good for business if the customer cannot get what was advertized as being there.
Nope. They never contacted me, but they could have at least changed their website! Good riddance!
Posted by tami at July 4, 2007 8:17 AM